At Gent Digital, all our services — including SEO, PPC, Web Development, Printing Solutions, and Digital Campaign Assets — are delivered digitally. We do not ship physical products. This policy explains how and when your digital deliverables are provided.

Project Onboarding

Once onboarded, you will receive the following within 1–3 hours:

• Project timeline & milestone sheet
• Dedicated project manager details
• Access to shared drive (Google / Dropbox)
• Login to your client dashboard (if applicable)

How We Deliver Digital Assets

Assets are delivered through secure channels such as:

• Email (Reports, Documents, PDFs)
• Google Drive / Dropbox
• Client Project Dashboard
• Web hosting & CMS access (if applicable)

Delivery Timelines

• SEO Audit Report: 2–4 business days
• PPC Campaign Setup: 24–48 hours
• Website Assets / Files: As per milestone plan
• Monthly Reports: Delivered by 3rd–5th of each month

Your Ownership & Access

All project deliverables fully belong to you. We recommend enabling 2FA on linked platforms for added protection.

Delivery Issues?

If your files are missing or delayed:

• Check your spam/junk folder
• Verify shared drive access
• Email us at support@gentdigital.xyz