1. General Refund Terms

Gent Digital provides SEO, PPC, Websites, Printing & Branding, and Digital Marketing services. Since these involve expert time and resources, refunds apply only under specific conditions below.

2. Non-Refundable Services

Once work has started, the following cannot be refunded:

• SEO Services (audit, research, implementation)
• PPC Setup or Monthly Ad Management
• Website Development beyond design phase
• Graphics, branding & content assets
• Consultations or Strategy Calls
• Google, Meta & hosting charges

3. Refund Eligibility

A refund may be granted ONLY IF:

• Project has not yet started
• Cancellation occurs within 12 hours of payment
• A duplicate payment was made
• A billing error occurred

4. Website Refund Conditions

• 100% refund — No work started
• 50% refund — Only initial design delivered
• No refund — If development has started

5. SEO & PPC Refunds

• No refund after audits, research, or setup
• No refunds for ongoing monthly retainers
• Ad budgets (Google/Meta) are non-refundable

6. How to Request a Refund

For refund requests, contact our billing team:

Email: support@gentdigital.xyz

Phone: +1-844-498-2161

We reply within 24–48 business hours.

7. Refund Processing Time

• Refunds take 5–7 business days
• International refunds up to 10 business days
• Refund is only issued to the original payment method